Symantec backup exec 2014 remote agent uninstallation fails

(Manual uninstall )

If uninstallation of Symantec backup exec remote agent 2014 fails, you can do it manually as below:

Map the Symantec backup exec installation server folder on the machine which agent was installed.

Run “uninstallaaofox64” from mapped drive :

stop all Symantec backup exec services

 

Open registry editor and delete this keys and their sub keys:

1.       HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{856D9205-4AA3-ADD2-CE6EFF23ED9E}

2.       HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Remote Agent for Windows Servers

3.       HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows

BY DEFUALT ONLY BACKUP OPERATORS HAVE ACCESS TO THIS KEY AND ITS SUB KEYS, IF YOU GET ERROR WHILE DELETING THIS KEYS FIRST TKE OWNERSHIP AND THEN GIVE YOUR USER FULL CONTROL TO EACH SUB KEY, NOW TRY TO DELETE.

4.       HKEY_LOCAL_MACHINE\Software\Wow6432node\Symantec\Backup Exec For Windows (64-bit machines only)

5.       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecAgentAccelerator

6.       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bedgb

7.       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSService

8.       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVSNP

9.       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSDriver

Delete the remote agent installation directory:

%PROGRAMFILES%\Symantec

Reboot the machine.